Cancellation & Refund Policy

SUI Pro Packs are digital products delivered by online access after successful payment.

Before access is delivered

If a payment is successfully debited but access cannot be delivered because of a verified technical problem on our side, contact us and we will first attempt to restore access. If we cannot provide the purchased product, an appropriate refund will be processed.

After digital access

Because the product becomes available immediately after verified payment, purchases are generally not cancellable or refundable after access has been provided, except where required by applicable law or where there is a duplicate charge, incorrect charge, or a material failure to provide the purchased product.

Duplicate or incorrect payment

Contact us with the payment reference and purchaser email. Verified duplicate or incorrect charges will be reviewed and corrected as appropriate.

Refund timing

Approved refunds are initiated through the original payment method. Bank or payment-provider processing time may apply after we initiate the refund.

Support

Email kaprishail@gmail.com with the payment ID, date, amount and the issue you experienced.